Student Complaints

The University is committed to providing high-quality education and support to its students; however, we recognise that sometimes you may have concerns about the provision of your academic course and/or related services.

Concerns must be raised as soon as possible and no longer than 3 months after they first arise. This makes it much easier for us to investigate them thoroughly. We may decide not to progress your complaint if you do not raise it within the 3 month period and we do not believe you have offered a good reason for any delay.

You are encouraged, in the first instance, to raise issues directly with the relevant member of staff or the Advice Zone (please see the Early Resolution section of the Student Complaints Regulations and the FAQs below). You may wish to talk to the Students’ Union for advice and support:

Student Complaints - Frequently Asked Questions.

The Student Complaints Regulations for 2018-19 is available here English | Welsh

Previous years' regulations are available on request from the Student Casework Unit. Please email: studentcasework@southwales.ac.uk.

Individual Complaints

Group Complaints

Request for Review

  • Request for Review of a Student Complaint Form English | Cymraeg
  • Guidance Notes for Request for Review of a Student Complaint Form English | Cymraeg

The following are key changes to the student casework regulations for the 2019/20 academic year. 

  • The creation of separate Regulations and Procedures
  • The inclusion of references to apprentices of the University
  • The inclusion of a reference to the guidance on unacceptable behaviour
  • Clarification that a complainant is able to seek preliminary advice, without prejudice, on the scope and nature of evidence they intend to submit in support of a case that is particularly complex
  • The inclusion of a reference to the Staff Support Scheme
  • Clarification on the role of the support person

The General Data Protection Regulations (GDPR) have now replaced the Data Protection Act. An explanation of how the University will use your data can be found here and in the Communication Plan above. Please note that in accordance with GDPR Regulations any third party supporting evidence will only be accepted if it is accompanied by a completed Third Party Consent Form. 

The University aims to ensure that its quality standards are adhered to in the conduct of its examinations. Consequently a separate process has been put in place to allow you to report any issues related to the conduct of an examination with which you were unhappy. This should be submitted within five working days of the examination taking place.

Further details on how to report an issue with an examination can be found here.