Student Regulations

Student Regulations

Student Regulations

When you register as a student of the University of South Wales, you are agreeing to comply with the Student Code of Practice and all other University regulations and procedures.  The University’s regulations and procedures outline our approach to learning, teaching and assessment as well as academic and non-academic conduct issues and complaints and appeals, and are designed to ensure the University acts fairly and consistently in relation to all students.

Exceptional Regulations

In accordance with the University’s Regulations for Taught Courses, the Exceptional Arrangement Regulations (Section 7) were invoked on 15th May 2023. These were updated and signed off by Academic Board in April 2023. This is to enable Assessment Boards to determine module outcomes, progression decisions and awards, wherever possible, taking into account all available information.

For USW students who have commenced their studies since September 2013.  Links to previous versions of the Regulations for Taught Courses can also be found following the link above.

Support at USW

The Student Casework Unit, part of the University’s Academic Registry, aims to be a compassionate, efficient and effective service to everyone involved in its processes. We strive to ensure fair and just outcomes and administer supportive and inclusive procedures. We understand that dealing with some of our processes can be difficult and daunting, but the Student Casework team will help guide you through. There are also other support networks available within the University which you may find useful.

Advice Zone

Provides confidential advice on anything relating to your studies and work with various support services, both inside and outside the University.

[email protected]
Call: 01443 483540

Students' Union

The Students’ Union can support you on academic and welfare matters, extracurricular activities and student representation.

[email protected]
Call: 01443 483500

Wellbeing Service

This service aims to support physical and mental health, social welfare and your studies with free, impartial advice and resources. Wellbeing comprises the USW Health Service, Mental Health and Counselling Service, and the Disability Service.

[email protected]

USW Health Service

This Nurse led service is available for students to discuss or manage any physical health issues they may have, including pre-existing health conditions. They can also help with GP Registration and access to other Healthcare services – register and book an appointment.

[email protected]

Mental Health & Counselling Service

Students can access mental health support, from Wellbeing Advisers, workshops and training events, to specialist mentoring and counselling services and Togetherall.

[email protected]

Togetherall

This is a digital mental health support service, providing students 24/7 access to an anonymous online peer support community, moderated and supported by trained Mental Health professionals.

USW Disability Service

This is a digital mental health support service, providing students 24/7 access to an anonymous online peer support community, moderated and supported by trained Mental Health professionals.

[email protected]

Immigration & International Student Advice

Provides specialised advice and information on immigration law for international students.

[email protected]
Call: 01443 482083

Chaplaincy

The Chaplaincy is an inclusive service, offering confidential and non-judgmental support to students, regardless of faith, culture, gender or sexual orientation.

[email protected]
Call: 01443 654060

Study Skills

Provides information and resources to help improve your academic performance and develop skills for your future employment.

[email protected]

Student Money Advice

This service provides advice and information to help you make informed decisions about your finances.

[email protected]
Call: 01443 483778

Progression Advice

Provides non-judgmental support to students of all backgrounds, to help you to achieve your goals and access relevant support and tools to be a successful learner.

[email protected]

Support for Students with Disabilities

The Student Casework Unit is committed to providing an inclusive service to all our students. We recognise that engaging with student casework procedures (Appeals, Complaints etc.) can be a very stressful time. The guidance below details the number of ways in which the University can support those with a disability, through its casework procedures. 

Support for Students with Disabilities

Unacceptable Behaviour

The University is committed to providing a fair, accessible and consistent service for all its students, in particular those who access student casework procedures. However, we also have a duty of care to our staff and consequently, we will not tolerate behaviour which is deemed to be unacceptable or unreasonable. The guidance below details how we manage the minority of students whose actions we consider unacceptable and/or unreasonable and are impeding the ability of staff to carry out the University’s procedures.  

Unacceptable Behaviour

Assessment Deadlines

Further information can be found here: Assessment Information and Support | University of South Wales 

Maintaining your Student Record

Office of the Independent Adjudicator

The Office of the Independent Adjudicator (OIA) is an independent body set up to review student complaints. Under the Higher Education Act 2004 the University of South Wales subscribes to the independent scheme for the review of student complaints (including complaints into decisions regarding appeals and student misconduct).